Privacy Policy / Politique de confidentialité

Last update: March 2026

1. Introduction
This Privacy Policy explains how IT USER collects, uses, and protects personal data of users of the website ituser.be, in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller
IT USER

Rue Stroobants 62/72 1140 Evere, Belgium
Email: contact@ituser.be
Phone: +32 498 33 03 84

3. Personal data collected
We may collect the following personal data:

• Name and surname
• Email address
• Phone number
• IP address
• Address (for delivery or billing)
• Information submitted through the contact form

This information is collected only when users voluntarily provide it.

4. Purpose of data processing
Personal data may be used to:

• respond to contact requests
• process orders and services
• communicate with customers
• improve website functionality
• comply with legal obligations

5. Legal basis
The processing of personal data is based on:

• user consent
• execution of a contract or service request
• legal obligations

6. Data retention
Personal data is stored only for the time necessary for the purposes for which it was collected.

Typical retention periods:

• contact form requests: up to 12 months
• invoices and accounting data: up to 7 years (legal obligation)

7. Data sharing
IT USER does not sell or rent personal data to third parties. Data may be shared only with trusted technical partners necessary for website operation, such as payment providers or hosting services.

8. Data security
IT USER implements appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or loss.

9. User rights
Under the GDPR, users have the right to:

• access their personal data
• request correction of their data
• request deletion of their data
• object to the processing of their data
• request limitation of processing
• request data portability

Users may exercise these rights by contacting:
contact@ituser.be

10. Cookies
The website may use cookies to improve user experience and analyze website traffic. Users may accept or refuse cookies via the cookie banner displayed on the website.

11. Policy updates
IT USER reserves the right to update this Privacy Policy at any time to comply with legal requirements.

12. Contact
For any questions regarding this Privacy Policy or personal data processing, please contact:
contact@ituser.be